47
Jena McGregor, “The Odd Things People do While Half-Listening on Conference Calls,” Washington Post, August 21, 2014, https://www.washingtonpost.com/news/on-leadership/wp/2014/08/21/the-odd-things-people-do-while-half-listening-on-conference-calls/
48
Alon Schwartz, “Does Your Team Know What Success Looks Like?” alonshwartz.com, March 20, 2019, http://alonshwartz.com/2019/03/does-your-team-know-what-success-looks-like/
49
Alon Schwartz, “Does Your Team Know What Success Looks Like?” alonshwartz.com, March 20, 2019, http://alonshwartz.com/2019/03/does-your-team-know-what-success-looks-like/
50
Alon Schwartz, “Does Your Team Know What Success Looks Like?” alonshwartz.com, March 20, 2019, http://alonshwartz.com/2019/03/does-your-team-know-what-success-looks-like/
51
“Poor Communication Leads to Project Failure One Third of the Time,” Coreworx, April 20, 2017, https://info.coreworx.com/blog/pmi-study-reveals-poor-communication-leads-to-project-failure-one-third-of-the-time
52
“The High Cost of Low Performance: The Essential Role of Communications,” Project Management Institute, May 2013, https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/pulse/the-essential-role-of-communications.pdf
53
Видимо, руководитель имел в виду «ок».
54
Daniel Victor and Matt Stevens, “United Airlines Passenger is Dragged from an Overbooked Flight,” New York Times, April 10, 2017, https://www.nytimes.com/2017/04/10/business/united-flight-passenger-dragged.html
55
Lucinda Shen, “United Airlines Stock Drops $1.4 Billion After Passenger-Removal Controversy,” Fortune, April 11, 2017, https://fortune.com/2017/04/11/united-airlines-stock-drop/
56
Liam Stack and Matt Stevens, “Southwest Airlines Engine Explodes in Flight, Killing a Passenger,” New York Times, April 17, 2018, https://www.nytimes.com/2018/04/17/us/southwest-airlines-explosion.html